News

2 years ago

Three non-negotiables for your supplier

non-negotiables

Your supplier can play a big part in your business’s successes or failures. From gin balloon glasses to surface cleanser, and everything else in between, it all helps to keep your business operational and profitable. But if you find yourself working with questionable suppliers, getting these non-negotiables may become difficult and your business could be the one to suffer.

It can be hard to know when to call it quits with a troublesome supplier. Maybe you’ve used the same one for years and have built up a close relationship with them. But if you think you’re sacrificing on any of these non-negotiables, it might be time to look elsewhere. The last thing you want is for your loyalty to get in the way of your business’s growth and success.

Reliability

You should always be able to rely on your supplier. If you have an agreed order and delivery schedule, they should be meeting this every time. The last thing you want is to take time out of your already busy day to chase down your supplier and figure out why they’re two weeks behind on delivery.

It’s not their business that suffers if an order comes half-filled or arrives a week late: it’s yours. So don’t settle for less. If they’re doing their job properly, you’re free to focus on yours.

Communication

There’s always going to be events that are out of your supplier’s control; such as a delayed shipment or bad traffic. But it’s important there are regular and open lines of communication at all times.

If you know in advance that an order will be late or a few items short, you can plan for it. But when there’s no communication, you’re left in the dark and will be left to suffer the consequences.

Honesty

Some suppliers might be dishonest to make themselves more of a profit. For example, they might agree to an order knowing they won’t be able to carry it out. Or avoid telling you that you could get a better deal on certain items. Things like this can be detrimental to your efficiency. And little savings here and there could go a long way in improving your profits.

Research shows that 90% of people consider honesty a positive trait in others but only 54% think people are generally honest. We’re quite a cynical bunch so associating with companies who are always open and honest will be a breath of fresh air for you and your business.

If you depend on your suppliers, it can be frustrating when standards fall and exchanges become problematic or time-consuming. As much as it’s annoying to have to find someone new to work with, you don’t want to be settling for less. In doing so, it’s your business that’s suffering.

It might be useful to set your own non-negotiables. This way, you will know exactly when to draw a line under a professional relationship.

At PSG Catering, Bar and Janitorial Supplies, we offer a streamlined service for our clients. From one simple invoice to an app that helps place and track orders, you can rely on getting exactly what you need, whenever you need it. If you have any questions, get in touch on 01782 213116.

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