We hear staff feedback is important all too often. But some of us aren’t comfortable giving it in case we upset people or we don’t feel like it will help our staff or the business. But these ideas stem from a common misunderstanding: that feedback is only important when people are doing something wrong.
Positive and negative feedback
Feedback can include both positive and negative critiques. When an employee is performing well, give them feedback on what they’re doing well and why. It’s also helpful to discuss areas where they can improve to continue their excellent work. The term negative feedback can be misleading. Telling an employee they’re bad at their job or bad at certain skills undermines the essential point of giving feedback: to be helpful.
If your critiques aren’t helpful, then it isn’t worth giving them. When an employee is doing something wrong, the aim is to give constructive criticism so they can improve their work, and improve the overall business. Don’t make the employee feel bad about themselves personally, or like they cannot hope to be better. You should always approach with a growth mindset. Doing so, and giving positive feedback, benefits you, your team, and your business.
Feedback can motivate your staff to improve their productivity. If they have something to work on or work towards, it introduces a performance benchmark they might want to meet. It shows them there’s room for them to grow, become better, and more valuable to the business. This doesn’t just benefit managers, but also themselves as it could lead to pay rises and rewards. This is partly why 90% of employees are more productive when they use gamification, as they have clear goals to meet.
Giving feedback, whether positive or negative, can make your employee feel valued. By taking the time to look at their work as an individual and see its effect on the business, it highlights their value as an individual and as part of a larger team. It shows them you need them and appreciate their input which might help them become more engaged with your business as they feel part of it. More engaged teams show 21% greater profitability.
Next time you’re wondering whether it’s worth pushing through the awkwardness of providing staff feedback it might help to think of the benefits it can have for your business. Also, think about how you might benefit from feedback from your staff and how it could improve your work. Still, it isn’t always easy to give helpful feedback, and many might not know what to do with it, so it could be helpful to provide staff training on the subject so your business can continue to improve.
My Colleague is an innovative way to help manage, train, and keep your staff happy and motivated. It helps you organise holidays, staff events, rewards programmes, training, KPIs, and much more in one application. For more information, give us a call on 01782 213 116.
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