Top tips to help you give effective staff feedback
We’ve talked about why staff feedback is important in our blog before. It can help motivate your employees, make them feel good, give them something to work towards, and increase employee engagement in your company.
However, when you’re dealing with staff feedback, you’re often dealing with people’s emotions. Certain ways to give feedback are more effective than others. This doesn’t mean you should never give negative feedback. It just means, as a manager, you should know how to do it the right way. Here are a few tips.
There will come a time when an employee does something that makes you emotional as a manager. It could be anger; it could be sadness. It’s understandable if you’re upset at their actions, however, it’s imperative you stay professional. Letting your emotions get the better of you won’t make the situation better; in fact, it could get you into trouble.
Wait until you get your emotions under control and calm down before approaching the employee. This way, with no blaming and shaming, employees will be less defensive and more open to collaboration to solve the issue.
Stick to the facts
It’s easy for managers to let their feelings get in the way of what they mean to say. For example, you might say, “I’m sick of you always making me miss my deadlines!” But this is more of a statement on what you’re angry about rather than what the employee did wrong and how they can fix it.
You should say something more along the lines of, “if you’re late to complete a project, it affects the whole team because there is a chain reaction. Other people in the team then have to stay late to meet the obligation of the client which isn’t fair.”
Then you can offer specific suggestions and support to the employee to show them there are ways they can be better and meet their deadlines. This is constructive feedback, which helps improve the employee’s work and, as a result, the business too.
Don’t say things like, “you never contribute”, or “you don’t show any drive”. This can be demoralising to the employee and is also largely based on opinion. If you notice areas where an employee could improve, tell them specifically what they are and how they could go about achieving this.
Feedback goes both ways
You might have a lot of feedback for your employees, but they may also have something to say. You might notice they’re failing in one area of their job, but they could point out that the way things are done at the moment doesn’t allow them to improve in that aspect or restricts their ability to do their job properly. Your employees’ feedback is invaluable for catching the things you miss as a manager.
Giving and receiving feedback is essential in work. These tips should help you give more effective and useful staff feedback to your employees so the whole team can grow with the business. It’s a great skill to have if you want to be a good manager.
We understand how hard it can be to manage and retain the staff in your business. That’s why Premier Recruitment Services finds the best staff on your behalf and created our unique staff management software, My Colleague, to add automation into employee engagement, rewards, support, and management. Take a look on our website.
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